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Terri Trembeth

A five star review for Blackburn Chimney based on five points!

* Customer Service: We were looking for a chimney sweep willing to remove a dead animal that had unfortunately found its way inside the fireplace after finding the chimney cap we were surprised was damaged. Alexandra, who handles the company’s phone contact, was trying to find someone who could help. We managed to find someone, but that extra touch of service from a company that had not done any work for us impressed us! Alexandra was the main point of contact between the customer and owner/crew, and relayed messages clearly.

* Knowledge: Our fireplace chimney needed repairs, and we decided now was the perfect time. Blackburn Chimney’s website was professional and succinctly informative about their service.
We asked them to provide a quote. Eddie (owner) was friendly, courteous, and very knowledgeable about chimneys based on his years of experience working with chimneys. He inspected the fireplace and chimney, showed us the areas that required repairs in addition to the couple spots we knew about, and explained what repair work was needed.

* Estimate: For the number of technicians it would take to repair the chimney and the number of repairs required, the quote was justifiable and affordable.

* Respectability and Professionalism: The repair techs respected our home environment by wearing covers over their shoes, laying out drop clothes and using a vacuum to collect the dust particles from the interior work. We moved our furniture inside; however, Blackburn Chimney would have moved the interior furniture. They removed the furniture out back before beginning exterior chimney work, kept a clean environment out back, and put the furniture back in place before they left. After repairs were done, the head of the repair crew showed us the completed repairs and answered all our questions. The repairs has extended the life of our older chimney. We waited for a day of rain, and there was a little bit of water coming into the hearth; Eddie came out to inspect and identified the location immediately; explained and showed the issue, and scheduled an appointment to come out a couple days later to complete the repair.

* Timeliness: Eddie and the crew phoned ahead prior to their arrivals to confirm they were on their way for the quote and repair appointments. Weather delayed exterior work, but despite that, Blackburn Chimney completed the work on a timely basis.

LOL, if you couldn’t tell, yes, we recommend Blackburn Chimney for chimney repair and service.